Chartered Surveyors


We take pride in offering excellent customer service and we value all feedback - including constructive criticism - as we are always seeking to improve our service standards!

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
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Please give my thanks to John for his prompt response in producing the report.

He grasped the essentials of all the documents that I sent him, and has produced a report which is clear, concise, to the point, and informative.

Thank you so much!

I was very impressed with the service you offered.

I did use one of the people you put me in touch with - Edwards Genesis (Chartered Surveyors).
They were prompt, helpful and gave a high standard of service.

I used one of the local companies - Edwards Genesis - as he not only phoned to discuss my requirements but also sent a draft report for me to consider before I finally agreed.

The survey was done by the end of that week and the final report was in my hands within a couple of days after that. I also received a draft report of my survey by e-mail due to the postal strikes. This report is helping to provide clarity as to a schedule of works to be completed on the property.

Did you subsequently follow up by placing order with any of the service suppliers listed?

If so, which one?
"Yes, Edwards Genesis."

If the work has now been carried out, was it satisfactory?
"Excellent, really helpful business. Felt they went out of their way to help."


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Complaints Handling Procedure

Edwards Genesis have a formal Complaints Handling Procedure in accordance with the Regulations of the Royal Institution of Chartered Surveyors.
Copy available on request.

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